The S1 Gateway platform facilitates interaction with your customers, from a single place regardless of the channel they choose: WhatsApp, Business Messages, email, Facebook Messenger, Instagram, SMS, Webchat, Twitter, Youtube, LinkedIn, Mercado Libre, SMS, Telegram, Google Play Store.
Agents and bots
working as a team
Create automated, responsive and personalized conversational journeys to provide immediate solutions.
At S1 Gateway, agents and bots form one team. S1’s virtual assistants are trained to intervene and automate the conversation as needed, allowing to switch from a human agent to a virtual agent or vice versa, as often as the operation requires.
All your strategies
in one place
S1 offers the most complete digital suite in the market, with everything you need to design the perfect strategy. We have:
- +15 natively integrated channels.
- Ticketing module to map case by case.
- Analytics module to understand your customer and make the right decisions at the right time.
- Virtual assistants to automate those conversations that your company needs.
- Notifications & outbound module .
- A virtual campus that will allow you to keep your team prepared and updated to operate the platform.
- Integrations to the systems you need for the success of your business.
S1 Gateway is one of the most secure platforms;
it offers a PCI-DSS certified environment that allows you to open business opportunities in every conversation, with the peace of mind that your customer's information is secure.
Benefits of S1's conversational ecosystem
Robust
Safe
Self-managed
