An often complex migration process, S1 solves it in a simple, natural and transparent way. It converts calls into digital interactions using the call-deflection API that routes IVR calls to S1.
Calls can be converted into digital conversations via WhatsApp, SMS or email, and managed by remotely available agents and virtual assistants.
Take your customers to the digital world
Call-Deflection enables more efficient management and reduces average resolution time.
Cost
reduction
50% reduction in call abandonment
Exponential reduction of customer waiting time
Optimization of up to 80% of interactions in digital channels