Patagonia Capital Partners invests in S1Gateway
Meet S1 Gateway
S1 Gateway is a customer service software that boosts user experience and improves the relationship between people and businesses. It combines all the digital channels into a single platform. Besides, it understands and refers each message to the right agent or bot, maximizing processes and reducing the case handling time.
CASE STUDY
O2 serves their clients faster and with more efficiency by integrating their MyO2 App to the S1 Platform
With the S1 Platform, O2 centralizes the customer care operation of more than 290 live staff including frontline agents, management & support staff – enabling them with a solution to provide immediate and contextualized responses to their clients.
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Increase your return of investment
The platform improves the operation productivity and it also reduces service times. Our reports and dashboards optimize your staff performance as it simplifies analysis processes and guarantees right decision-making.
Artificial Intelligence to improve customer service and reduce costs
Up to 40% AHT reduction by automating case management and taking over repetitive processes
THERE ARE SEVERAL REASONS TO CHOOSE US
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24/7 support
Personalized support 7x24x365
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Referrals
Most of our clients are referrals
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NPS Score
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High Availability 99.99%
High availability to ensure our service
WE HELP THESE COMPANIES WITH DIGITAL CHANNEL INTEGRATION
Enhance your contact center with our platform
Argentina
+54 11 2040 0649
Chile
+56 2 3328 1744
Spain
+34 910 78 19 27
Mexico
+52 55 4164 7804
Perú
+51 1 706 1770
UK
+44 20 3962 1040
USA
+1 917 746 0625
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