The solution to ensure the best customer experience in digital channels
A Social Engagement platform for professional Customer Service
Patagonia Capital Partners invests in S1Gateway
Meet S1 Gateway
S1 Gateway is a customer service software that boosts user experience and improves the relationship between people and businesses. It combines all the digital channels into a single platform. Besides, it understands and refers each message to the right agent or bot, maximizing processes and reducing the case handling time.
O2 serves their clients faster and with more efficiency by integrating their MyO2 App to the S1 Platform
With the S1 Platform, O2 centralizes the customer care operation of more than 290 live staff including frontline agents, management & support staff – enabling them with a solution to provide immediate and contextualized responses to their clients.
Increase your return of investment
The platform improves the operation productivity and it also reduces service times. Our reports and dashboards optimize your staff performance as it simplifies analysis processes and guarantees right decision-making.
Artificial Intelligence to improve customer service and reduce costs
Up to 40% AHT reduction by automating case management and taking over repetitive processes
THERE ARE SEVERAL REASONS TO CHOOSE US
Personalized support 7x24x365
Most of our clients are referrals
High Availability 99.99%
High availability to ensure our service
WE HELP THESE COMPANIES WITH DIGITAL CHANNEL INTEGRATION
"Thanks to S1 we were able to establish a homogeneous identity as an internet brand. We increased customer service hours through new channels, thus being more competitive".
Operations and CX Manager – Tuenti Ecuador
“Generating and obtaining reports is very intuitive and very simple. The platform allowed us to see things that we did not see before”.
Sr Electronic Channel Analyst – ICBC
“When you buy technology, you also buy know-how, and sometimes know-how is more valuable than technology. The customer support we have from S1 is one of the things we value the most”.
Marketing Manager – Antina
“We would recommend working with S1 to any company that has the need to cover Customer Service / Sales / Tech Support Operations in a multichannel and changing environment”.
Enhance your contact center with our platform
+54 11 2040 0649
+56 2 3328 1744
+34 910 78 19 27
+52 55 4164 7804
+51 1 706 1770
+44 20 3962 1040
+1 917 746 0625