The solution to ensure the best customer experience in digital channels

S1 is a software that organizes, prioritizes and refers your clients messages to the proper agent, at the right moment through any channel. Easy and effortless!

A Social Engagement platform for professional Customer Service

S1 Gateway keeps your clients as the center of your operation

The solution to boost your contact center

Manage your critical processes fast, simply and precisely.

Patagonia Capital Partners invests in S1Gateway

Meet S1 Gateway

S1 Gateway is a customer service software that boosts user experience and improves the relationship between people and businesses. It combines all the digital channels into a single platform. Besides, it understands and refers each message to the right agent or bot, maximizing processes and reducing the case handling time.

DOWNLOAD CASE STUDY
CASE STUDY

O2 serves their clients faster and with more efficiency by integrating their MyO2 App to the S1 Platform

With the S1 Platform, O2 centralizes the customer care operation of more than 290 live staff including frontline agents, management & support staff – enabling them with a solution to provide immediate and contextualized responses to their clients.

.

Increase your return of investment

The platform improves the operation productivity and it also reduces service times. Our reports and dashboards optimize your staff performance as it simplifies analysis processes and guarantees right decision-making.

Artificial Intelligence to improve customer service and reduce costs

Up to 40% AHT reduction by automating case management and taking over repetitive processes

THERE ARE SEVERAL REASONS TO CHOOSE US

%

24/7 support

Personalized support 7x24x365

%

Referrals

Most of our clients are referrals

%

NPS Score

 

%

High Availability 99.99%

High availability to ensure our service

WE HELP THESE COMPANIES WITH DIGITAL CHANNEL INTEGRATION

"Thanks to S1 we were able to establish a homogeneous identity as an internet brand. We increased customer service hours through new channels, thus being more competitive".

Edie Moreano
Operations and CX Manager – Tuenti Ecuador

“Generating and obtaining reports is very intuitive and very simple. The platform allowed us to see things that we did not see before”.

Maximiliano Farinaro
Sr Electronic Channel Analyst – ICBC

“When you buy technology, you also buy know-how, and sometimes know-how is more valuable than technology. The customer support we have from S1 is one of the things we value the most”.

Fernando Quinelli
Marketing Manager – Antina

“Now we have historical data. We have unified all the information in a single place that allows us to search and have available information that we did not have before”.

Mariana Rossi
Contact center supervisor – ICBC

“We would recommend working with S1 to any company that has the need to cover Customer Service / Sales / Tech Support Operations in a multichannel and changing environment”.

Claro Argentina

Enhance your contact center with our platform

The future of customer service, today.

        

Argentina
+54 11 2040 0649

Chile
+56 2 3328 1744

Spain
+34 910 78 19 27

Mexico
+52 55 4164 7804

Perú
+51 1 706 1770

UK
+44 20 3962 1040

USA
+1 917 746 0625

 

©2021 SlotOne S.R.L. | All rights reserved | Privacy Policy