A live chat is the fastest way to help your clients
S1 CHAT
Increase conversion rates
A live chat reduces the shopping cart abandonment rate by helping your clients at the right moment and by solving any issues in a fast way.
Reduce queuing time and enhance customer service
Not only does it increase sales but also it is faster than e-mails and more efficient than phone calls when it comes to customer service.
ANTICIPATE CUSTOMER NEEDS
Contact your clients even before they ask you a question
PROACTIVE CHAT
Increase your CTA by addressing your clients at the right time through customized messages, based on their behaviour and characteristics.
DEMOGRAPHIC CHARACTERISTICS
A special message can be set up based on User devices and browser or according to browser language and region.
USER BEHAVIOUR
Clear data, simple analysis, right decisions
Access to a full set of reports that will allow you to supervise the performance of each agent, team or sector. You can also monitor every conversation and follow up KPI evolution.
Customer satisfaction surveys
Use the chat score to know your clients comments and continue to enhance your operation performance.
MULTICHANNEL
Exceed your clients expectations. Customer service is not just about a chat box. S1 platform integrates all the digital channels.
Customizable
Customizable chat based on your web site look&feel
Triggers
Address your customers at the right time
Pre-Surveys
Request relevant data from your customers before starting a chat conversation to speed up the referal process
Files exchange
Solve cases more effectively by sending files and images
Voice-to-text transcription
Add the possibility of agent voice recognition writting
S1Bot integrable
Improve your team performance by incorporating artificial intelligence
Enhance your contact center with our platform
The future of customer service, today.
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