All your digital channels in a single platform
S1 GATEWAY
Simplifies the chaos
S1 is a customer service platform that improves the relationship between people and companies. It makes it easy to provide customer service through digital channels by integrating them into a single platform and creating order out of chaos.
Keep track of what is going on all the time
S1 reports deliver the information in a clear and simple way, optimizing and improving management.
Real Time Dashboards
Specific KPIs for real time digital channel management
Customized historical reports
Traffic, Productivity, Management, Csat or NPS indicators
Heat map based on zone and typology
Listening on private messages
Highest customer satisfaction
Multichannel service referred at the right time to the right agent.
Reduced handling time costs
Automation to optimize staff work and reduce handling times.
The best tools for your agents
Tool design is key for case handling time. Our dashboards and data flows generate collaborative environments among agents and supervisors. A single inbox focuses attention on service. Setting and permission flexibility results in high productivity dynamics.
Resources that enhance operation productivity.
Provide your agents with the correct tools to strengthen their efficiency. Configuration flexibility as well as licenses trigger high productivity dynamics. Multiple channels integration keeps your team informed and one step forward while dealing with customers. All these facts favour the personalisation of each contact experience and build better relationships.
MULTICHANNEL
Exceed your clients expectations. Customer service is not just about a chat box. S1 platform integrates all the digital channels.
Intelligent Routing (ACD)
Optimal interaction allocation to the right agent with multiple segmentation possibilities.
AI & NLP at the core level of S1
Our software is based on solid AI platform.
High Availability 99.99%
We ensure availability for the most demanding operations.
Flexibility and custom-made solutions
A flexible system that understands business variables
Permissions, roles by departments
Flexible access adapted to the scheduled service plan.
Regulation and security standards
We operate under the highest global industry standards.
CRM Integration
S1 fully integrates with any CRM to create a 360° view of your customers.
Customer satisfaction meassurement
Everything is organized based on our main goal: happy customers
Enhance your contact center with our platform
The future of customer service, today.
Argentina
+54 11 2040 0649
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+56 2 3328 1744
ChileSpain
+34 910 78 19 27
SpainMexico
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+51 1 706 1770
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+44 20 3962 1040
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+1 917 746 0625
USA
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